650-389-6924
You get the convenience of a medical doctor evaluation in the comfort of your home. with direct access to your care team and team physician.
Our whole person approach empowers individuals and families with skills, tools and resources to employ services otherwise inaccessible to them. Clients have direct access to the healthcare team and 24/7 access to the UCSF Health patient portal. We triage and our team can provide same or next appointments (home visits, video or office visits). We also use secure texting to allow for easy communication.
Flexible care access and communication options include:
Most private insurance providers will cover tele-visits. Tele-visits are billed according to your insurance company’s billing standards for tele-medicine just like an office visit. Most commercial plans provide coverage for tele-visits. If we accept your insurance (we accept most), we will bill your insurance company directly, like any other office visit. As usual, you will be responsible for any co-payments due.
UCSF Zoom is a HIPAA compliant service which ensures that your personal information is protected and secure. You should use Zoom for fast access for non-critical needs, such as prescription refills, a follow-up appointment, an answer to a health question, or urgent treatment for minor illness like the flu or an infection.
Call our office first to schedule an appointment for the televisit
You will be connected to the doctor via 2-way video from your computer or smartphone. The doctor will ask you questions to diagnose your condition, answer any questions you may have, and, if needed, send a prescription to your preferred pharmacy electronically.
Patients new to our practice can also been seen via tele-visit for minor medical issues requiring immediate attention. We expect a follow-up visit with a physical visit via a home visit or our office if the member is able to come in.
The doctor can treat a wide range minor, non-critical conditions such as a sore-throat, cold & cough, allergies, rashes, pink-eyes, sinus, urinary issues, constipation, diarrhea, heartburn via tele-visit.
You can also use tele-visit for follow-up consultations, to renew prescriptions, and for general questions about any medical issue you may have.
In some cases the doctor may ask you to physically come to the office or schedule a home visit, if she feels that a physical exam is needed. For a higher level of care, you may be asked to go to urgent care or the Emergency Room if needed.
The doctor will send your prescription electronically and directly to your preferred pharmacy. You do not have to come to the office to pick up the prescription.
Tele-visit should not be used for emergency situations requiring immediate medical attention. If your condition is life-threatening please call 911 to get immediate medical attention.
In some cases, the doctor may ask you to come to the office or (home visit if homebound) for a physical exam if they feel it is needed.
In concert with your specialists and therapists, we routinely treat Diabetes, High Blood Pressure, High Cholesterol, Obesity, Dementia, Bed Sores to name a few. We coordinate with your specialist(s), therapist(s) and other service providers to help manage your care. Many chronic illnesses can be augmented with lifestyle changes to include activity, nutrition, addressing mental health challenges, stress management and socialization. Our whole person approach treats the person and not just the disease in a non-judgmental and a compassionate way.
Care Coordination may include connecting our clients with community resources and mobilize additional qualifying services. When appropriate, we can refer to non-emergency mobilize services such as mobile x-ray (comes to where you live), laboratory for blood work or urine samples, wound care, durable medical equipment (hospital bed, portable oxygen etc), refer and coordinate with specialists and other services (home health, palliative care, hospice) as needed. With the addition of CCM services, we are able to provide even enhanced care to coordinate your care, help communicate the plan of care and care plan oversight.
We triage your concern to determine which course of action may be recommended for you. For example, symptoms such as for cough or bladder infections can usually be evaluated and work up can be initiated at home. There may be symptoms for which we need to refer you to urgent care or the emergency room.
Some conditions and symptoms such as chest pain, shortness of breath, severe abdominal pain, intractable vomiting, high fever, dehydration, lethargy or change in mental status, sudden weakness are a few examples of life threatening conditions which may need an evaluation in the Emergency Room or need to call 911.
We help facilitate discussions regarding your medical and home care based on your goals and wishes and to help advocate for consistent treatment options based on your preferences. We believe that the Goals of Care discussions are a part of treatment plan and therefore we review them from time to time to reflect your expressed treatment intensity.
This may include Advance Directive and Physicians Orders for Life Sustaining Treatment (POLST) review, update, discussion and completion. Our goal is to help you receive medical treatment and care that is consistent with your wishes. We can also help facilitate discussions regarding difficult topics to include other team or family members.
