We accept Medicare, most major insurance plans, and self-pay. Call us to discuss your particular situation. All our patients enjoy access to our compassionate and highly individualized care.

Does the concierge fee cover all your services?

A home visit, telephone visit or a video visit is billed just like an office visit. Your usual co-pays and deductibles still apply. The Concierge Membership fee you pay is an out-of-pocket expense not covered by insurance. See our member benefits page to review some of the services we offer that are conveniences that are not reimbursed or covered by insurance or Medicare. For example, our yearly fee covers the convenience of:

• Complimentary Virtual Meet & Greet with the physician(s)
• Home/facility visits based on medical necessity
• Non-rushed, quick access (usually same or next day) appointments
• Priority and direct access to your doctor & team
• Secure texting for follow up questions
• High touch, personalized and Individualized care

Will you accept my insurance? 

Yes, to the extent we are in-network with health insurance plans, we will continue to take your insurance for regular visits or insurance-covered physical/routine visits. Our yearly fee covers only the wellness services and conveniences outside of plan coverage.

Do you take Medicare?

Yes, we will continue to take Medicare and hope to add more services for our Medicare population. And we believe that our Medicare patients will particularly benefit from our new services, which are outside of Medicare coverage (please do not submit any of our private fees to Medicare for reimbursement—those fees are not covered by Medicare, and the services provided via those fees are not covered by Medicare).

Do I still have to pay copayments and deductibles?

If we deliver plan-covered services, yes, because we continue to accept insurance. We are mandated to collect copayments and deductibles to the extent required by plans. But our additional wellness subscription services will not trigger copayments or deductibles as those services are private fee and outside plan coverage.

How does my health insurance apply to your doctors and services?

Please call your health insurance company to ask about coverage. To check if we are in network with your insurance provider. We will do a courtesy check to see if we accept your plan. However, it is the patient’s/ your responsibility to confirm your network and coverage.  To find out what your insurance coverage you would need to contact your insurance directly.

Paying Bills

Direct billing questions to our billing department at 650-360-9309. Bills are due within two weeks of posting (in the patient portal). Pay on your Athena portal to easily take care of your bills. You can also pay us via check. We do not accept cash.  Unpaid bills are automatically sent to collections if unpaid within two months of service. An additional 50% charge is applied if the bill is sent to collections.   

Sleep Study Questions

A sleep study is a diagnostic test and is billed accordingly. The code used for this test is 95800 and 95806. You may be responsible for the bill if you have a high-deductible plan. Please check with your insurance how much it will cost you. We do not determine the cost; it is not covered as part of a physical exam or visit. Check with your insurance if prior authorization is required, and we can assist in getting the approval.