• 650-389-6924

  • 101 S. San Mateo Drive, Suite 102, San Mateo, CA

We leverage technology and digital health to provide Virtual Care to supplement in-home medical care.

Virtual Care (tele or video visits)

Meet with your doctor without coming to our offices using tele-medicine. Call our office to schedule an appointment then click here for Dr. Padam or here for Dr. Sangwan during your appointment time to enter the waiting room.

How is a tele-visit billed?

Most private insurance providers will cover tele-visits. Tele-visits are billed according to your insurance company’s billing standards for tele-medicine. Most commercial plans provide coverage for tele-visits. If we accept your insurance (we accept most), we will bill your insurance company directly, like any other office visit. As usual, you will be responsible for any co-payments due.

Why UCSF Health Zoom

UCSF Zoom is a HIPAA compliant service which ensures that your personal information is protected and secure.  You should use Zoom for fast access for non-critical needs, such as prescription refills, a follow-up appointment, an answer to a health question, or urgent treatment for minor illness like the flu or an infection.

How to use UCSF Health Zoom to see the doctor

Call our office first to schedule an appointment for the televisit

  1. You can schedule an tele-visit during typical office hours when you need something, but can’t come to our office.
  2. Click on the link you received. Follow the use of the camera & microphone on your device.
  3. You will enter the waiting room and then meet with the doctor once once they are ready to meet with you.

You will be connected to the doctor via 2-way video from your computer or smartphone. The doctor will ask you questions to diagnose your condition, answer any questions you may have, and, if needed, send a prescription to your preferred pharmacy electronically.

How about new patients?

Patients new to our practice can also been seen via tele-visit for minor medical issues requiring immediate attention. We expect a follow-up visit with a physical visit via a home visit or our office if the member is able to come in.

What can be treated?

The doctor can treat a wide range minor, non-critical conditions such as a sore-throat, cold & cough, allergies, rashes, pink-eyes, sinus, urinary issues, constipation, diarrhea, heartburn via tele-visit.

You can also use tele-visit for follow-up consultations, to renew prescriptions, and for general questions about any medical issue you may have.

In some cases the doctor may ask you to physically come to the office or schedule a home visit, if she feels that a physical exam is needed. For a higher level of care, you may be asked to go to urgent care or the Emergency Room if needed.

What about prescriptions?

The doctor will send your prescription electronically and directly to your preferred pharmacy. You do not have to come to the office to pick up the prescription.

What cannot be treated

Tele-visit should not be used for emergency situations requiring immediate medical attention. If your condition is life-threatening please call 911 to get immediate medical attention.

In some cases, the doctor may ask you to come to the office or (home visit if homebound) for a physical exam if they feel it is needed.